Shipping policy

Shipping Policy

 MegaCart | Website: https://megacartpk.com | Effective date: 15 September 2026

This Shipping Policy explains how MegaCart processes and delivers orders placed through megacartpk.com. MegaCart serves customers across Pakistan through third-party courier services.

1. Delivery coverage MegaCart aims to deliver to serviceable addresses across Pakistan. Delivery availability may depend on the courier's coverage, the customer's city or area, road access, security conditions, and weather. Some remote or difficult-to-access areas may require additional time, an alternative delivery location, or an additional courier charge.

2. Order processing Orders are reviewed after placement to confirm product availability, delivery address, and payment status. Orders are generally prepared for dispatch after confirmation. Processing may take longer during sales, public holidays, high order volume, or supplier delays.

MegaCart may contact the customer by phone, WhatsApp, SMS, or email to verify an order or clarify incomplete delivery information. An order may be held or cancelled if the address cannot be verified or the product becomes unavailable.

3. Estimated delivery time MegaCart generally aims to deliver orders within 3 to 7 working days after order confirmation and dispatch. Delivery times may vary depending on the destination city, courier service, product availability, weather, public holidays, and remote-area routing. Estimated delivery times are not guaranteed deadlines.

4. Shipping charges Applicable delivery charges, if any, will be shown during checkout or communicated during order confirmation. Charges may depend on the delivery location, parcel size or weight, and courier rates. If an additional charge is required due to a remote destination, address change, or re-delivery, MegaCart will communicate it before applying it where reasonably practicable.

5. Cash on Delivery and online payment MegaCart offers Cash on Delivery across Pakistan and may also offer online payment through an approved payment gateway. For online payments, dispatch proceeds after the payment provider confirms a successful transaction. For Cash on Delivery, the customer pays the courier or delivery agent upon delivery.

6. Tracking After dispatch, MegaCart may provide a tracking number by SMS or WhatsApp. The tracking number can be used on the relevant courier's website or through MegaCart's Track Order page where available. Tracking updates are provided by the courier and may not appear immediately after pickup. For assistance, contact MegaCart with your order number.

7. Customer responsibilities The customer must provide a complete and accurate delivery address, active mobile number, and any location details needed by the courier. The customer should be available to receive the parcel or arrange an authorized recipient.

If the courier cannot deliver due to an unavailable customer, inaccurate address, or refused delivery, the parcel may be returned to MegaCart. Re-delivery or return charges may apply. Customers should inspect the product promptly after delivery and report any issues within 24 hours with photos or video. Do not discard packaging before the issue is reviewed.

8. Delayed, lost, or damaged shipments If a shipment is delayed, MegaCart will assist by checking courier tracking and contacting the courier where appropriate. If a parcel is lost in transit or confirmed damaged before delivery, MegaCart will work with the courier and customer to determine an appropriate solution, which may include replacement, reshipment, or refund subject to the Refund & Returns Policy.

9. Incorrect or incomplete addresses Contact MegaCart as soon as possible if a delivery address needs correction. Address changes may not be possible after dispatch. If an incorrect address causes a failed delivery, delay, or return-to-sender, the customer may be responsible for resulting costs unless MegaCart agrees otherwise.

10. Refused or unaccepted parcels If a customer refuses or repeatedly fails to accept a Cash on Delivery parcel, MegaCart may restrict future Cash on Delivery availability, require advance payment, or decline future orders. Refunds for prepaid orders will be handled under the Refund & Returns Policy after applicable costs are assessed.

11. Returns and refunds Shipping issues connected with damaged, defective, incorrect, or misdescribed products are handled under MegaCart's Refund & Returns Policy. Contact MegaCart within 24 hours of delivery with supporting photographs or video. Do not send a product back without return instructions from MegaCart.

12. Contact us

MegaCart may update this Shipping Policy from time to time. The version posted on the website at the time of the order will generally apply to that order.